1. Eligibility for Returns & Exchanges

• Items must be unused, unwashed, and in original condition with tags attached.
• Items must be returned within 14 days of delivery.
• Returns must be requested within 4 days of delivery.
• Exchanges are available for size and color issues (subject to stock availability).
• Returns due to defects or wrong items received will be fully refunded (no restocking fee).

    Important:

• Make an unboxing video proof when reporting damage or defects.
• To request an exchange, email us at info@rhinorave.com with the subject line: EXCHANGE.
• Include the following in your email:
  
  • • Order Number
    • Delivery Address
    • Reason for Exchange
    • Photos of the item + Unboxing Video
•  Once we receive your request, our team will review it and get back to you promptly.

• Items purchased on sale or at a discount.
• Customized or personalized orders.
• Products damaged due to customer handling.

2. Restocking Fee:

A 20% restocking fee will be deducted from refunds for returns due to:

• Change of mind
• Ordering the wrong size or color
• No restocking fee for exchanges (if stock is available).

3. How to Initiate a Return/Exchange

4. Refunds & Processing Time

• Refunds are issued to the original payment method.
• Shipping charges are non-refundable unless the product is defective.
• Exchanges are processed within 3-5 business days after we receive the item.

5. Damaged or Incorrect Items

For any questions, contact our support team at info@rhinorave.com