Return & Exchange Policy

At Rhino Rave, we want you to love your purchase! If you’re not completely satisfied, we’re happy to offer returns and exchanges under the following conditions:
 
1. Eligibility for Returns & Exchanges
  • Items must be unused, unwashed, and in original condition with tags attached.
  • Items must be returned within 14 days of delivery.
  • Returns must be requested within 4 days of delivery.
  • Exchanges are available for size and color issues (subject to stock availability).
  • Returns due to defects or wrong items received will be fully refunded (no restocking fee).

    Important:

  • Make an unboxing video proof when reporting damage or defects.
  • To request an exchange, email us at info@rhinorave.com with the subject line: EXCHANGE.
  • Include the following in your email:
      • Order Number
      • Delivery Address
      • Reason for Exchange
      • Photos of the item + Unboxing Video
  •  Once we receive your request, our team will review it and get back to you promptly.

We do not accept returns for:

  • Items purchased on sale or at a discount.
  • Customized or personalized orders.
  • Products damaged due to customer handling.
 

🔒 Affiliate Orders: No Refund Policy

Please note the following terms regarding purchases made through our affiliate network:

  • Final Sale for Affiliate Orders: All orders placed using an affiliate link, affiliate coupon code, or through any channel identified as originating from an affiliate partner are considered FINAL SALE.

  • No Refunds Available: We maintain a strict policy of no refunds, returns, or exchanges for any products or services acquired via an affiliate order. This policy is necessary to manage the commission structure and costs associated with our affiliate program.

  • Quality Guarantee: While refunds are not available, we guarantee that the product or service you receive will be of the quality described on our website. If there is an issue related to the quality or if the product arrives damaged, please contact us at info@rhinorave.com  within 4 days of receiving your order. We will review the situation for potential remedies, which may include repair or replacement at our discretion, but will not include a monetary refund.

2. Restocking Fee:

A 20% restocking fee will be deducted from refunds for returns due to:

  • Change of mind
  • Ordering the wrong size or color
  • No restocking fee for exchanges (if stock is available).
3. How to Initiate a Return/Exchange
  • Email us at info@rhinorave.com with your order number and reason for return/exchange.
  • Our team will review your request and provide a return shipping address.
  • Ship the item back using a trackable courier service.
  • Once received and inspected, we’ll process your exchange or refund within 5-7 business days.

 

4. Refunds & Processing Time
  • Refunds are issued to the original payment method.
  • Shipping charges are non-refundable unless the product is defective.
  • Exchanges are processed within 3-5 business days after we receive the item.
5. Damaged or Incorrect Items
 
If you received a defective or wrong item, please contact us within 48 hours of delivery with pictures, and we will arrange a free replacement.
 

For any questions, contact our support team at info@rhinorave.com

We appreciate your support for Rhino Rave!